Airport Shuttle

Airport Shuttle.

Lesson 16.

Audio name on I-tunes and the I-pod: "ESLPod635 airport shuttle.mp3".
Audio name on your CD: "ESLPod635 airport shuttle.mp3".

Questions about context?
How are they getting to their hotel? What were the options available?

Vocabulary,
Double check. to make sure.
Airport transfer.
Shuttle. small vans tjat pick you from the airport.
Nix. Verb. say no to it. reject.
Limo. limousine.
Be out. be impossible.

relish. enjoy, look forward


Useful Expressions.

Hindsight is 20-20. this is a saying which means that it's easy to know the right thing to do after something has happened.
an arm an a leg. too much.20-20. perfect vision.
Give a call.
On its way.

Courtesy shuttle.
Red-eye. flight overnight.

Stories about Customer Service

Stories about Customer Service

Lesson 15.

Audio name on I-tunes and the I-pod: "KWWL #032 Early Bird or Night Owl?.mp3".
Audio name on your CD: "KWWL #032 Early Bird or Night Owl?.mp3".

Story #1 (Art, a listener, shared a experience about customer service in a restaurant.)

From 9:45 to 11:04

Vocabulary,

Blow off. Verb. Ignore,
Hors d'oeuvre.
Maitre d'. Noun.
Rectify. Verb.
Unresponsive. Adjective.
Walk away. Verb.

Story #2 (at check in Portland airport)

From 11:30 to 14:42

Vocabulary,

Counter. Noun.
Cramp. Verb. Confine.
Crown. Noun.
Exceptional. Adjective.
Gal. Noun.
Infant. Noun.
Line up. Verb.

Peanuts. Noun.
Ruby. Noun.
Slippers. Noun.
Stick through. Verb.

Tag. Noun.
Wrist.

Useful Expressions

Conveyor belt.
Get to know.

Sing someone's praises.
Stirrer sticks.

Stitch together.

Peanut Crown

Story #3 (early bird or night owl):
From 22:20 to 28:19
Vocabulary:
Grouchy. Adjective.
Grumpy. Adjective.
Wholeheartedly. Adverb.

Idiomatic Expressions
Run someone ragged. To make someone very tired.

Questions about context
Story #1:

What happened at the restaurant?
How much did Art end up paying at the restaurant?
What did Art do about it?

Did the manager make a decision about the incident? What did he do?

Story #2:

What was the first instance of exceptional service when Sam was still a baby (Mario was involved)?
What was the 2nd one (Shelby was involved)?

Story #3:

Describe what Mike and Chris are like in the mornings.
Describe what was Mike's life in college.
What happened with Mike during those four nights in a row?

Air Travel: Checking in to a Flight

File: BEP 1856 - Air Travel: Checking in to a Flight.mp3

Questions about Context:

1. What is Robert concerned about regarding his suitcase?

2. Where does Robert want to sit? And why?

3. Why does the ticket agent recommend him to go through security immediately?

Script:

Check the script at http://englishvillemexico.blogspot.mx/2010/04/scripts-lesson-16.html .

Bespoke Suits

Bespoke Suits.

Lesson 11.

Activity.
Read the story (Bespoke Suits.pdf), listen to the news report (Davidson and 4000DllrsSuit.mp3) and solve the exercise.

Exercise.
Come up with ideas to make his job more profitable or explain why you think it's not worth it.