Stories about Customer Service

Stories about Customer Service

Lesson 15.

Audio name on I-tunes and the I-pod: "KWWL #032 Early Bird or Night Owl?.mp3".
Audio name on your CD: "KWWL #032 Early Bird or Night Owl?.mp3".

Story #1 (Art, a listener, shared a experience about customer service in a restaurant.)

From 9:45 to 11:04

Vocabulary,

Blow off. Verb. Ignore,
Hors d'oeuvre.
Maitre d'. Noun.
Rectify. Verb.
Unresponsive. Adjective.
Walk away. Verb.

Story #2 (at check in Portland airport)

From 11:30 to 14:42

Vocabulary,

Counter. Noun.
Cramp. Verb. Confine.
Crown. Noun.
Exceptional. Adjective.
Gal. Noun.
Infant. Noun.
Line up. Verb.

Peanuts. Noun.
Ruby. Noun.
Slippers. Noun.
Stick through. Verb.

Tag. Noun.
Wrist.

Useful Expressions

Conveyor belt.
Get to know.

Sing someone's praises.
Stirrer sticks.

Stitch together.

Peanut Crown

Story #3 (early bird or night owl):
From 22:20 to 28:19
Vocabulary:
Grouchy. Adjective.
Grumpy. Adjective.
Wholeheartedly. Adverb.

Idiomatic Expressions
Run someone ragged. To make someone very tired.

Questions about context
Story #1:

What happened at the restaurant?
How much did Art end up paying at the restaurant?
What did Art do about it?

Did the manager make a decision about the incident? What did he do?

Story #2:

What was the first instance of exceptional service when Sam was still a baby (Mario was involved)?
What was the 2nd one (Shelby was involved)?

Story #3:

Describe what Mike and Chris are like in the mornings.
Describe what was Mike's life in college.
What happened with Mike during those four nights in a row?